![]() It also has the capability of capturing information directly from submitted website forms and placing this within the CRM to help you manage your sales leads more effectively. It has a its own ROI calculator, as well as a sophisticated email campaign module built into the system, allowing you to design, deploy and track your campaigns all from within your CRM application. Scenario 2: External Marketing Applications – SuiteCRM has an inbuilt marketing function which will assist with all your marketing efforts. It also has a built-in customer service module. You can also automate various reminders in order to keep in contact with the customer or to follow up at various stages of the buying process. SuiteCRM allows you to track your customer journey throughout, from the initial inquiry stage through to purchase. Scenario 1: Customer Management – everyone business knows that effective management of customers results in increased revenue and higher rates of customer retention. That said, there is a fee that comes with customization options, Free support can be found in the community forum, whereas dedicated support services are available to small and midsize clients and unique solutions with dedicated account managers are available to large enterprise clients. Once a support request has been made, notifications are instantly delivered to service teams customers are instantly notified when the issues have been addressed and resolved. SuiteCRM offers business-unique self-service portals that enable users to deliver high quality and interactive support to their customers. Users can also create sales pipeline models and design template customer quotes, regulate and control pricing strategies, maintain contract renewals and monitor the progress of leads. With SuiteCRM, users can build business process models and create flexible, automated actions that can be activated to operate at any time. Ready right off the bat, you can easily tweak SuiteCRM’s configurations to suit your business needs and requirements. ![]() Function-wise, SuiteCRM is equipped with the tools and functionalities to serve companies on an enterprise-level. SuiteCRM gives businesses an award-winning CRM platform that is free and open source and ranks among the most popular CRM options available out there including Salesforce, Oracle, SAP and Microsoft Dynamics to name a few.
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